In this guide

System Requirements

Installing the app on an iPhone

Installing the app on an Android phone

Logging into the app


System Requirements

Please ensure your device meets our system requirements


Installing the app on an iPhone 

This application is free to download and requires an Apple ID account to install. If your device is managed by your employer, you may require administrative support to complete the installation.

  1. Go to the App Store on the phone and search for Total Triage.
  2. Click GET on the application page to begin the installation.
  3. Open the application.

 

Permission to share your location:  We recommend sharing your location data with the app when asked to do so. Location services are only used to display your distance from a patient or a member of your own team. 

Permission to access your contacts: We recommend allowing the app to access your contacts so that you can use them from within the app. This information is not shared with our system in any way.


IMPORTANT: We recommend setting the application to update automatically so that you avoid service interruptions and have the best possible experience when new versions are released. Otherwise, you will be notified when new versions are released and you can go to the App Store to download the update.


Installing the app on an Android phone

This application is free to download and requires the Google account and password registered to the device in order to install it. If your device is managed by your employer, you may require administrative support to complete the installation.

  1. Go to the Google Play Store on the phone and search for Total Triage.
  2. Click INSTALL on the application page to begin the installation.
  3. Open the application.


Permission to share your location:  We recommend sharing your location data with the app when asked to do so. Location services are only used to display your distance from a patient or a member of your own team. 

Permission to access your contacts: We recommend allowing the app to access your contacts so that you can use them from within the app. This information is not shared with our system in any way.


IMPORTANT: We recommend setting the application to update automatically so that you avoid service interruptions and have the best possible experience when new versions are released. Otherwise, you will be notified when new versions are released and you can go to the Google Play Store to download the update.


Logging into the app

For security, we use a dual authentication process for logging in to your phone. We will call or text you a verification code that will complete the installation and login process. 


  1. Enter your 10-digit phone number (no dashes or spaces, only numbers). This is the primary number you use for work, usually your company-issued phone. The phone number you use to log in must be the same as your ubeRNote user's primary phone number.
  2. Tap Call Me or Text Me to send the 4-digit verification code. 
  3. After you receive the code, tap Verification Code and enter the 4-digit code. 
  4. Tap Register to submit the code and log into the app. 


IMPORTANT: If you see a SIGN UP button instead of the verification code prompts, DO NOT PROCEED THROUGH THE SIGN-UP PROCESS. Instead, please contact your system administrator. Your phone number has not yet been linked to your user account in our system or was entered incorrectly.   


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