Troubleshooting/FAQs

Help with resolving app problems and answers to common questions about the app.

Can I use the app on a Blackberry, Windows Phone or Tablet?
At this time, the Total Triage app can be installed on Apple iPhones or Android-based phones only. However, Blackberry, Windows, and Tablet users may access...
Fri, 22 Nov, 2019 at 5:37 PM
Send mobile app logs
If you are experiencing problems with the app, follow the steps below to report the problem to our support team.  Open the Total Triage app on your pho...
Thu, 2 Jul, 2020 at 4:55 PM
App shows an endless spinning wheel when logging in
The spinning wheel may occur if the app is out of date. Go to the App Store or Google Play Store and check for updates. If one is available, install it. Try...
Fri, 22 Nov, 2019 at 5:44 PM
I have both a company phone and a personal phone. Can I use the app on either of them?
You can use the app on either or both of your phones. In order to do so, both phone numbers must be in our system. You can find this on your ubeRNote user i...
Fri, 22 Nov, 2019 at 3:16 PM
Do I need to enter the phone number and receive an authorization code every time I log into the app?
Authorizing the app on your phone only needs to be done once, unless you change your phone number or get a new phone. To prevent this from occurring each ti...
Wed, 27 Nov, 2019 at 2:21 PM
System/Software Requirements
Supported Devices/Operating Systems The information listed below represents the minimum requirements necessary to run the applicable product.  Older models...
Wed, 29 Apr, 2020 at 6:02 PM
"Login failed" error on Android device
When logging into the app for the first time or re-registering, you may receive a "Login failed" error. Using the enter key on Android's on-s...
Wed, 22 Apr, 2020 at 11:35 AM