To access the Reporting Portal, go to https://ahtreport.total.care/
You will use the same login information that you use to access CXM to log into the Reporting Portal. This means that if you change your CXM password, it will update in the Reporting Portal as well.
Your CXM user must have the Client Admin role in order to log into the Reporting Portal.
The Contact Handling Summary report displays a bar graph of the disposition of the call
1. Choose the Contact Handling Summary icon on the reporting portal landing page
2. Filter the information by choosing the date, system, call direction and/or call status (if desired) and click "Run Report"
3. The report will display as a bar graph. It can also be downloaded as a CSV file or printed: