Manage TouchPoints - The Concept : CareXM

Manage TouchPoints - The Concept Print

Modified on: Thu, 17 Mar, 2022 at 8:50 AM

The Concept:

In the TouchPointCare system, the TouchPoint is where the user associates Participants or Groups with a specific Question Series and establishes the type of contact and the schedule of contact with each Participant.
Where a TouchPoint has multiple scheduled contacts, each specific scheduled contact is called an instance of that TouchPoint.

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