Upon clicking on the TouchPoint name in the list, the system presents a screen with the TouchPoint values that were selected to initially create the Touchpoint. From this screen the user may also:

  • Elect to Set/Edit Rules
  • Participant and question level alerts
  • Edit the Agent Greeting
  • Edit TouchPoint Comments
    1. Use the tabs at the bottom of the TouchPoint Rule screen to make your edits.

    2. Click on the Update button to save the changes.