- IVR Calls are designed to be processed without any call agent involvement. However, the system provides you the ability to verify that scheduled calls were, in fact, processed.
- If the IVR Status has: “Processed” then the IVR portion has finished.
- If the Call Status has: “Completed” then all the questions have been answered and the call is complete.
- If the Call Status is: “Interrupted” or blank, then the call has to manually completed. On the main menu select Communication Center > IVR Calls. You can select from various menu options to identify and resolve outstanding issues
Communication Center - Managing IVR Calls Print
Modified on: Mon, 21 Mar, 2022 at 8:43 AM
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