Insights shares data collected from the telephony system and mobile application and statistics gathered from the Care XM clinical service. Combining this data provides valuable business intelligence and insight into your organization.
To access Insights, go to https://insights.carexm.com
You will use the same login information that you use to access CXM to log into Insights. This means that if you change your CXM password, it will update in Insights as well.
Your CXM user must have the Analytics toggle turned ON in order to log into Insights.
Once logged in, you will be on the landing page and can choose from the different reports by hovering over the category in the left side bar:
Click on the report you wish to view:
The description for each report can be found in a separate article.
Contact Detail Report
Average Speed of Answer
Call Volume by Call Code