To access Insights, go to https://insights.carexm.com
You will use the same login information that you use to access CXM to log into Insights. This means that if you change your CXM password, it will update in Insights as well.
Your CXM user must have the Analytics toggle turned ON in order to log into Insights.
Once logged in, you will be on the landing page and can choose from the different reports by hovering over the category in the left side bar. The category for "Technology KPIs" displays data about the mobile app:
Choose "Installed App Version" in the Technology KPIs drop down option:
This report displays the count of the users who have a specific version of the mobile app installed, totaled by organization. The data is updated daily.
Click on the bar chart to show which staff members have that version of the app installed:
The report can be downloaded, select "Download" in the lower right hand corner of the screen, click the name of your organization on the left side of the screen to highlight it in blue and click "download" in the lower right corner of the screen:
Click to turn the organization name blue
Choose your file format:
Contact Detail Report
Average Speed of Answer